Web hosting is still a profitable business even though it has become very common and in spite of such a competition. The emergence of such big players like Yahoo, Microsoft, HP into web hosting points to the possible potential benefits and rewards in this business. But, it is profitable only when it is well-planned and executed.

The most important factor in success of a new web hosting company is the quality of service it provides. And the best way to ensure good service is using a good automation software.

Automation software ensures that your users have control over many common features such as below.

• The software should enable end users to create an account, update personal information, contact details, login credentials, and so on. As a user registers, a hosting account is created automatically and an email is sent to you.
• You should be able to use software to manage domains, including their registration status whether they are active, expired or pending for confirmation.
• There should be payments and billing section where all orders, payments, subscriptions are managed for all the clients. Users too should be able to make payments using an easy-to-use interface. You should get reports on daily, monthly, yearly or periodic basis.
• You should be able to manage users’ account and their passwords.
• You can customize the automation software, or seek a software for advanced features such as to manage your hosting plans, technical supports queries, customer feedback, advanced reporting options, and so on.