Shared Hosting and Customer Service
Shared hosting clients are generally not network engineers. The quality of your hosting service can largely be defined by the amount of time and effort the company is willing to put forth toward making your hosting subscription useful to you.
Customers who have dedicated servers can reasonably be expected to have a great deal of technical knowledge. Shared hosting is used by such individuals but is also used by individuals who simply need a site available to their customers and clients and who may have very little technical knowledge of their own. Good hosting companies will work with such clients to help them get good results out of their hosting.
Tech support should be readily available and able to work with clients who aren’t technical wizards. Oftentimes, tech support personnel may have to assess your level of knowledge before helping. They may ask some fairly complex—and sometimes intimidating—questions when you first get them on the line. As long as they’re willing to work with you when you admit that you’re not sure what they’re talking about, you can feel confident about their commitment to customer service.
Your billing arrangements should be clear and reliable, as well. Look for companies that make an effort to let you know if you’re facing potential increases in price brought on by excessive bandwidth or other concerns instead of those who simply bill you for the service without first making contact. Customer service separates good webhosts from bad ones.