Web hosting business has become so common that sometimes there is nothing to differentiate them. The prices have become competitive, features are almost common, and most of hosting companies claim good bandwidth, uptime and technical support. However, one factor that separates a very good company from any other company is the services that they provide.

Offering low prices does not mean that you should straight away register yourself with the host. Rather, look for the reviews and testimonials as to what users have to say about the services of your host. The key services that matter most are:

Technical Services – Can you bank on your host for technical aspects such as server and network security, firewalls, spam filters and so on? Does your host’s IT policy or security policy talk about all these services?

Response and Resolution Time – Resolution time is the most important factor to the success of your business, particularly if your website is interactive where your customer needs to exchange information, payments, documents, files and important messages. Imagine, you are in the middle of a transaction and your site goes offline. If your host or the technical team takes hours to resolve it, you have the right to seek explanation. Such incidences can have long-term impact on your business.

A good web host offers the best of services irrespective of what hosting plan you have. Ideally, it includes:

• 24 x 7 technical support
• Excellent follow up to your emails or phone calls
• Proactive problem resolution attitude
• Offers customer feedback survey or questionnaire