Almost all web hosting companies have their technical support teams to answer user queries and to resolve their problems. However, the host should minimize the reasons for users calling them too often for minor or trivial issues such as for changing password, changing personal information, or update on their bandwidth limit. It wastes everybody’s time and add to the work load of support teams. The best alternative is that the host should use some software that gives users power of account management. It is typically part of control panel and a user can access it using a username and password. A few key features of this system should be:

• Users can change their password and update their personal or contact information when required. One can add or update email addresses as well.
• Users should see what all hosting plans are available and they can change the plans, if required. It also includes getting confirmation emails, or reminders for payments, some important notifications, and so on.
• There can be alerts for technical issues such as if stipulated bandwidth or disk space is about to expire.
• A list of FAQs on the software and their answers can also help users to be independent and use the software, without needing to call the technical team frequently.

When this software is introduced to the customer, a brief training session or some reference documentation can help one understand how to use it.