Ensuring your Host offers Decent Technical Support
Among all the services and features that your web host promises or provides, prompt and efficient technical support should be right on top priority. Your host should be able to provide resolution to issues related to hardware, software, installations, or configuration.
Generally, good companies have a customer support centre or a technical support center, where your complaints and concerns are handled and you are assured that your problem would be resolved at the earliest. They take care of retaining the existing customers so that the owner can focus on generating business.
The technical support team should be reliable, technically knowledgeable, and they resolve your queries quickly. If they can not answer your calls, or if they provide wrong or incomplete information, you can suffer massive loss. In such cases, you should report to the owner so that you get better service next time.
If your host ensures you technical support for 24X7, try a few test calls at different times of the day. You would get to know if the host is genuine or not. If you are told that it is not available for 24X7, note down the availability hours so that you are calling them only during working hours.
Ask your host if the technical team understands web technology, server and networking concepts, and operating system issues. If you notice that you are facing same kinds of issues repeatedly, document those and their solutions rather than calling the technical team every time for same kind of concerns.
If your host uses some problem tracking software, try to understand how it works and log your problems into the system. It automates the process, and helps in status tracking, reports and other useful activities.